Some people only want to work you on their terms.
But, by definition, that’s using. That’s not working together.
You don’t have to be best friends.
But you do have to set the terms you are willing to accept.
Unless, of course, you don’t mind being used.
To truly speak the same language as your client, you should love them.
If that’s too strong for you, then, I would ask you: why do it at all?
Loving what you do doesn’t mean loving every task involved.
But it is the source of success when things are difficult.
If you don’t have it, stop & think.
This might not be the best time for them.
They might not be ready to listen, even if you get them on the phone.
This might not be your best chance for success without it.
Said the woman waiting for the subway next to me today,
It is always broken, but, not in the way she meant.
She meant the occasional service disruptions we, the customers, see and feel.
But that only happens a few times each month.
The subway system is vast. It encompasses much more that her or I will ever know.
Parts of it are broken every day; its under constant repair.
We don’t see most of that work.
How many aspects of your business are you working to fix right now … before your customers notice?
The other day I took stock of everything I worked at this year, and put the results onto one sheet of paper.
For me, this was a combination of sales numbers, prospect to client conversions, and project effectiveness.
An entire year’s worth of efforts, all on one page.
It’s one thing to think you are doing good work.
It’s another thing to look & see if you are actually getting results.
Do it annually, if not quarterly.
It’s scary, but, it’s the only way to become a true professional.
… right now?
… in five years?
Hopefully, you …
… perfected the first;
… are working on the next;
… are constantly listening for the last.
"I prepare more than most."
Original: "I have a habit of preparing more than most people do."
Which is more powerful?
Original Subject: "Why Less Words Are Usually More Powerful."
How often do you prune your recap emails?
You might try sending less, more 🙂
At least once during your first conversation with a client.
That’s not a hard & fast rule, but think of it this way:
• They probably will ask for something you can’t deliver
• You will probably want to say ‘Yes!’
• But it will serve you both very well to know that you set clear boundaries when needed.
• It’s much easier to do later, when you really need to, if you’ve done it before.